Ask visitors for a photo when they check in, so your front desk and hosts can see who has arrived. You choose this for each visitor type, so you can collect photos from Contractors but not from Delivery, for example.

Before you start

• You need to be an Admin or Location Admin to change visitor types.
• Availability: if this option is greyed out or missing, contact your Vizmo account manager.

Turn on visitor photo

1. Sign in to the Vizmo portal and select your location.
2. Go to Visitors > Settings > Visitor Types.
3. Select the Edit (pencil) icon next to the visitor type you want to change.
4. Open the Photo tab.
5. Turn on Visitor Photo to ask visitors of this type for a photo.
6. Turn on Returning Visitor Photo only if returning visitors should give a new photo on every visit. If it is off, a returning visitor who already has a photo is not asked again.
7. Turn on Facial Detection if visitors should only be able to take the photo when a face is detected. This does not check who the visitor is.
8. Turn on Crop Visitor Photo if you want photos cropped around the detected face. This option is available only when Visitor Photo is on.
9. Select Save at the top right of the page.

What visitors see

• When visitors of that type check in on the Vizmo Kiosk, they see a photo step and take the photo with the kiosk camera.
• When they check in from their own phone (touchless check-in), they take the photo with their phone's camera.
• With Facial Detection on, the Take Photo button stays greyed out until the camera sees a face. On the Vizmo Kiosk, this applies on supported devices.
• The photo is stored on the visitor's profile. It also appears in the Photo column of Visitors > Visitor Log and in the visit details.
• If Crop Visitor Photo is on and no usable face is found in a photo, the visitor's profile shows an Invalid photo label.

Troubleshooting

• The photo step does not appear. Check that Visitor Photo is on for the visitor type the visitor selected, not just another type. The step is also skipped for a returning visitor who already has a photo when Returning Visitor Photo is off, when an invite already includes a photo and Returning Visitor Photo is off, and when the visitor's details were already filled in from an invite.
• The visitor cannot select Take Photo. With Facial Detection on, the button stays greyed out until the camera sees a face. Ask the visitor to face the camera in good light and to allow camera access in their browser.
• Crop Visitor Photo is greyed out. Turn on Visitor Photo first. If it is still greyed out, contact your Vizmo account manager.

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