Monitor overstaying visitors

Monitor overstaying visitors

Get notified when a visitor stays longer than allowed, and find overstaying visitors in the Visitor Log and on your Dashboard. Overstay settings only mark the visit and send notifications. They do not check the visitor out.

Before you start

  • You need to be an Admin or Location Admin.
  • Availability: if this option is greyed out or missing, contact your Vizmo account manager.

Set up overstay notifications

  1. Sign in to the Vizmo portal and select your location.
  2. Go to Visitors > Settings > Check-out and find the Overstay Notification Settings card.
  3. Turn on Overstay Notifications.
  4. Enter the Allowed Stay Duration in hours. When a visitor has been checked in for longer than this, they are marked as overstayed.
  5. Turn on Host Overstay Notifications if the visitor's host should be told.
  6. To tell other people as well, select Add Employee under Select Employees You Wish To Be Notified Of Overstayed Visitors. You can choose up to 3 employees. Select Ok to confirm.
  7. Select Save at the top right of the page.

Check-out settings, Overstay Notification Settings card

The host (if Host Overstay Notifications is on) and the employees you chose get an email with the visitor's details and check-in time.

Find overstaying visitors

  • On the Dashboard, the Overstay Visitors card counts today's visitors who are past their allowed stay and have not checked out.
  • In Visitors > Visitor Log, filter by Visit Status > Overstayed to list them.

Dashboard, Overstay Visitors card

Troubleshooting

  • No overstay email arrived. Check that Overstay Notifications is on, that the visitor is still checked in beyond the Allowed Stay Duration, and that the recipients' email addresses are correct. Also check their spam folders.
  • A visitor is not marked as overstayed. Check that the visit is still open. A visitor who has checked out is not marked. Also, a visitor is not marked if their host rejected them or did not respond, or if their health declaration was denied or not answered.
  • A change to the settings did not affect a visitor already checked in. The allowed stay is fixed when the visitor checks in, so new settings apply to visitors who check in afterwards.
  • The location setting does not seem to apply. A visitor type can override these settings in its Override Settings tab.

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