Manage location notifications

Manage location notifications

Choose which channels Vizmo uses to message people at a location: SMS, email, push notifications and WhatsApp. Each location has its own settings.

Before you start

  • You need to be an Admin or Location Admin.
  • Availability: if this option is greyed out or missing, contact your Vizmo account manager. WhatsApp is not switched on by default.

Turn location channels on or off

  1. Sign in to the Vizmo portal and select your location.
  2. Go to Location Settings > Notifications.
  3. Turn SMS, Email, Push and WhatsApp on or off. The table below explains each one.
  4. Under Reply To, choose the employee who should receive replies to Vizmo emails.
  5. Select Save at the top right of the page.

Location Settings, Notifications page

Vizmo shows Settings saved successfully. If you see Error saving the settings. instead, try saving again.

What each channel is used for

Channel What it covers
SMS Text messages to hosts, visitors and employees. Vizmo uses its standard message text, which you cannot edit.
Email Emails to hosts, visitors and employees.
Push Notifications in the Vizmo Pass app, and messages in Slack if you have connected it.
WhatsApp WhatsApp messages to people who have a phone number on file. If a WhatsApp message cannot be delivered, Vizmo may send an SMS instead.

Turning a channel on does not mean every person gets every message. Who gets a message also depends on the visitor type's notification switches and on each person's own channel settings. See Set visitor and host notifications.

Invite messages have their own SMS, Email and WhatsApp switches under Visitors > Settings > Invites > Notification Channels. Each one works only while the same channel is on here. See Set up invites.

Troubleshooting

  • Nobody receives SMS or email. Check that the channel is on here, then check the visitor type's Notifications tab.
  • A host does not get messages. Check the host's phone number and email address, and the host's own notification channels. See Set visitor and host notifications.
  • Slack messages are missing. Check that Push is on, that Slack is connected for this location, and that the employee is matched to their Slack user. See Set up the Slack integration.
  • A switch is greyed out. Contact your Vizmo account manager.