A static QR code lets visitors scan a code at your entrance and check in on their own phone, without using a kiosk. You print the code and display it where visitors arrive.

Before you start

• You need to be an Admin or Location Admin to change check-in settings.
• Touchless check-in must be switched on for the location. The Static QR Code option only appears when it is on.
• Availability: if this option is greyed out or missing, contact your Vizmo account manager.

Turn on the static QR code

1. Sign in to the Vizmo portal and select your location.
2. Go to Visitors > Settings > Check-in.
3. Under Touchless Check-in Settings, check that Enable Or Disable Touchless Check-in And Check-out is on.
4. Turn on Static QR Code.
5. Choose Static QR Code Validity (In Days): Never Expires, 1 Day, 3 Days, 7 Days or Custom. If you choose Custom, enter a number of days. A shorter validity is more secure.
6. Select Save at the top right of the page. The code appears after you save.
7. Select Print to print the code, or display it on a screen where visitors arrive.

The printed sheet shows your logo, your company and location name, the QR code, and the web address visitors can open instead of scanning.

Replace the code

Select Refresh QR Code to create a new code. This saves your settings straight away. Codes you already printed stop working, so replace every printed copy. Do the same when a code expires: the page shows "QR code has expired. Please refresh and reprint." Refreshing and reprinting the code from time to time is also good practice.

If you change the validity of an existing code

• If the code already had a limited validity and you choose a shorter one, Vizmo creates a new code when you save. Reprint it and replace the old copies.
• If you choose a longer validity, the current code stays valid and its expiry moves later by the difference.
• If the code was set to Never Expires and you choose a limited validity, the current code stays valid and now expires after that period.
• If you choose Never Expires, the code no longer expires.

Things to know

• Visitors who scan the code complete the check-in steps for their visitor type on their own phone.
• Anyone who sees the code can use it, so a static code is less secure than a kiosk. To limit where visitors can check in from, turn on Enable Geofencing For Touchless Check-in on the same page. It needs the location's coordinates to be saved first. See Configure check-in settings.
• If Allow Only Invited Visitors is on, a scan of the static code is not accepted, because it starts a walk-in without an invite.
• If you turn touchless check-in off, the static QR code is switched off with it. Turn it on again yourself when you switch touchless check-in back on.
• A static QR code is different from the dynamic QR code that can appear on the kiosk screen. See Turn the dynamic QR code on or off on Vizmo Kiosk.

Troubleshooting

• Visitors scan the code and cannot check in. The code may have expired or been refreshed. Generate a new code and replace the printed copy. Also check that touchless check-in is on.
• Visitors are told check-in is invite only. Allow Only Invited Visitors is on. Turn it off if you want to accept walk-ins, or ask invited visitors to use the link in their invitation or Have an Invite? on the kiosk. Sending an invite later does not turn a static-code walk-in into an invited check-in.
• Visitors are told they are outside the allowed area. Geofencing is on and their phone is outside the set radius.
• The Static QR Code option is missing. Touchless check-in is switched off. Turn on Enable Or Disable Touchless Check-in And Check-out.
• Refresh QR Code is missing. Your role does not include permission to update settings.

Related articles

• Configure check-in settings