Connect a Brother QL-720NW label printer to your Wi-Fi network from a Windows or Mac computer, then add it in Vizmo so your kiosks can print visitor badges.

Availability: if this option is greyed out or missing, contact your Vizmo account manager.

Before you start

• You need the QL-720NW with its power cable and USB cable, and a roll of 62 mm black on white continuous paper (Brother part DK-22205). To load or change a roll, see Install or change the label roll in a printer.
• Have the name and password of the Wi-Fi network your kiosk tablet uses. The printer must join that same network.
• Printing from the kiosk works on iPad and Android tablets. A kiosk on a Mac or Windows computer prints through the computer's own print dialog, and a kiosk in a web browser cannot print, so neither uses this setup.
• You need permission to create printers in the Vizmo portal.

Note: the QL-720NW can only join a 2.4 GHz Wi-Fi band. If your router also offers a 5 GHz band, connect the printer to the 2.4 GHz network. Your tablet can stay on the 5 GHz band as long as both are on the same local network.

Get the printer ready

1. Connect the power cable, but do not switch the printer on yet.
2. Load the paper roll.
3. Connect the printer to your computer with the USB cable, then press the power button.

Connect the printer to Wi-Fi from Windows

1. Open Brother's QL-720NW download page and download the Printer Driver and the Printer Setting Tool.
2. Install the printer driver.
3. Open the Printer Setting Tool and select Communication Settings.
4. Open the Wireless LAN tab, select Wireless Settings, then select Search.
5. Choose your Wi-Fi network from the list, type its password and select Apply.
6. Wait for the Wi-Fi light on the printer to turn solid green. That means the printer has joined the network and has an IP address.

Connect the printer to Wi-Fi from a Mac

1. Open Brother's QL-720NW download page, download the installer for macOS and run it.
2. Open the Wireless Device Setup Wizard from the Utilities folder that the installer adds, and select Next.
3. The wizard searches for networks. Choose the network your kiosk tablet uses and type its password.
4. When the wizard asks you to unplug the USB cable, unplug it. The cable is not needed once the printer is on the network.
5. Wait for the Wi-Fi light on the printer to turn solid green.

Find the printer's IP address

1. Check that the printer is switched on.
2. Hold down the Cut button for 3 to 4 seconds, until the printer starts printing.
3. The printer prints four labels. Set the first three aside and read the fourth, which lists the network settings.
4. Find the IP Address line. It looks like 192.168.1.50. Note it down, together with the printer's MAC address. If the MAC address is not on the printout, your router's list of connected devices shows it.

Add the printer in Vizmo

Add the printer in the Vizmo portal by following Add a printer. For the QL-720NW, use these values:

• Printer Model: QL-720NW. Vizmo connects to this model over Wi-Fi, so you are not asked to choose a connectivity interface.
• IP Address and MAC Address of the printer. Type the MAC address in the format XX:XX:XX:XX:XX:XX.
• Select kiosks: the kiosks that will print to this printer.

Turn on badge printing

1. Go to Visitors > Settings > Visitor Types and select a visitor type.
2. Open the Badge tab and turn on Print Badges.
3. Select Save at the top of the page.
4. Repeat for each visitor type that needs a printed badge.

Test the printer

Check in a test visitor at one of the kiosks you selected, using a visitor type that has Print Badges on. A badge should print.

Things to know

• The kiosk checks the printer's MAC address about every 30 minutes, and again after a failed print, and updates the saved IP address if it has changed. A fixed address is still the most reliable. Ask your IT team to give the printer a fixed IP address, or see Set a static IP address for a printer.
• For the full hardware guides, see Brother's QL-720NW manuals.

Troubleshooting

• Nothing prints: check that the printer and the kiosk are on the same network, that the MAC Address in Vizmo matches the printer, that the printer is chosen for that kiosk under Select kiosks, and that Print Badges is on for the visitor type.
• Printing stopped after a network change: find the printer's IP address again and update it in Vizmo with the Edit icon on the printer card.
• The printer reports a paper or label problem: check that a 62 mm continuous roll is loaded and the roll cover is closed.
• The visit is waiting for approval: no badge prints while an approval is pending, rejected or unanswered.
• A badge request was skipped: Vizmo skips print requests that are more than 5 minutes old. Open the visit in Visitors > Visitor Log, scroll to Badge Print History and select Print Badge to ask for a new print, if that button is available to you.

Reset the printer's network settings

Do this if you move the printer to a different network or cannot reconnect it.

1. Switch the printer off.
2. Hold down the Cut button and press the power button.
3. Keep holding until the Wi-Fi light flashes and the status light turns orange.
4. While still holding the power button, press the Cut button twice, then release the power button.

The printer's network settings are now cleared. Connect it to the network again, note its new IP address, and update the printer in Vizmo.