Set up and pair a Vizmo Kiosk
Pair a tablet that runs the Vizmo Kiosk app with your location. Once it is paired, visitors can check themselves in at the tablet. You pair it by entering the code the tablet shows into the Vizmo portal. To add a label printer instead, see Add a printer.
Before you start
- The tablet needs the Vizmo Kiosk app and an internet connection. See Install the Vizmo Kiosk app.
- You need to be an Admin or Location Admin to pair a kiosk. Receptionists can view the kiosks list.
- Availability: if this option is greyed out or missing, contact your Vizmo account manager.
Pair a kiosk
- Open the Vizmo Kiosk app on the tablet. A tablet that is not paired yet shows "Please pair your kiosk to continue" and a pairing code of six letters and numbers.
- If the app shows a Select client list instead, choose your client and tap Get passcode.
- If the tablet shows No Internet, connect it to your network first. The code only appears once the app is online.
- On a computer, sign in to the Vizmo portal and select the location the tablet is for. The Pair Kiosk button is not shown in Company View.
- Go to Devices > Kiosks and select Pair Kiosk.
- Enter the code shown on the tablet.
- Under Select Type, choose what the tablet is for:
- Visitors for visitor check-in.
- Guard for a device used by security staff, for example to record entries in a digital register. See Record and find Digital Register entries in Guard Kiosk.
- Rooms for a meeting room display. See Book, start, extend and end a meeting from a Room Display.
- For Visitors or Guard, enter a Kiosk Name. For Rooms, choose the room under Select Room. The kiosk then takes the room's name. Only rooms that are enabled and published can be paired.
- Select Pair Kiosk. The portal shows "The kiosk has been paired successfully."
- Check that the kiosk appears in the list with an Online status icon and that the tablet opens its check-in screen.
After pairing, a Visitors kiosk shows your location's check-in screen. Its branding and options follow your location settings. To see how visitors use it, read Check in at the Vizmo Kiosk.
Rename or remove a kiosk
- Go to Devices > Kiosks.
- To rename a kiosk, select the pencil icon (Edit) on its row, change the Kiosk Name and select Save.
- To unpair a kiosk, check its Name and Kiosk Type so you remove the right one, then select the red Delete (bin) icon at the end of its row.
- In the Delete Kiosk dialog ("Are you sure you want to delete ...?"), select Delete.
The portal shows "The kiosk has been deleted successfully". The kiosk is removed from the location and no longer counts towards the number of kiosks you can pair. To use the tablet again, pair it again with the code its Vizmo Kiosk app shows.
Troubleshooting
- The Pair Kiosk button is missing. Check that you are an Admin or Location Admin, that you have selected a location rather than Company View, and that the Visitors or Rooms product is active for the location.
- The Pair Kiosk button is greyed out. You have reached the number of kiosks allowed for the location. Delete a kiosk you no longer use to free a place, or contact your Vizmo account manager.
- The Rooms type cannot be selected. Rooms kiosks are not available for your location. Contact your Vizmo account manager.
- The portal says "Invalid passcode". Enter the code exactly as the tablet shows it, and use the code currently on its screen.
- A room is missing from Select Room. Only rooms that are enabled and published can be paired.
- The tablet does not show a pairing code. If it says No Internet, connect it to your network. Otherwise see Troubleshoot the Vizmo Kiosk app.
- There is no Delete icon on a kiosk row. Your role may not allow deleting kiosks, or you are in Company View. Switch to the location, or ask an admin.
- The Delete icon is greyed out. Another delete is still in progress. Wait for it to finish.
- An error message appears when you delete a kiosk. Read the message, refresh the list and try again. If it keeps failing, contact Vizmo support and include the message.