Book and cancel meals in Vizmo Pass

Book and cancel meals in Vizmo Pass

Use Meals in Vizmo Pass (listed as Vizmo Mobile in the app stores) to reserve a meal for yourself, check your bookings and cancel a booking you no longer need.

Before you start

  • Sign in to Vizmo Pass with your activated employee account and select your location on Home. For installation and sign-in, see Vizmo Pass.
  • Your administrator must have turned on Meals for the location. If the Meals tile is missing from Home, ask your administrator.
  • Availability: if this option is greyed out or missing, contact your Vizmo account manager.

Book a meal

  1. On Home, tap the Meals tile.
  2. Tap Book a meal.
  3. Tap the date at the top and choose today or a future service date.
  4. Check each meal's name, type, category, service time and remaining quantity. Tap More details to see the description and the Book by time. Times are shown for your selected location.
  5. Tap Book meal on the meal you want. A confirmation message appears at the top of the screen.
  6. Go back to Meals and open Today or Upcoming to see your booking.

    Vizmo Pass Home with the Meals tile

    Meals screen with Today, Upcoming and History tabs and the Book a meal button

    Book a meal screen with a meal card expanded and the Book meal button

You can book a meal when:

  • the meal is still open for booking and has quantity left
  • the Book by time has not passed
  • the service date is today or later

You cannot book the same meal twice.

Review or cancel a booking

  1. Open Meals. Today and Upcoming show your current bookings. History shows past bookings, including cancelled ones.
  2. Tap More details on a booked meal and check the Cancel by time.
  3. If you see Cancel booking, tap it. A confirmation message appears, and the meal disappears from Today or Upcoming.

    Booked meal card showing the Cancel by time and the Cancel booking button

  • You can cancel until the Cancel by time shown on the booking.
  • A meal that has already been served cannot be cancelled.
  • If you need a booking changed after the Cancel by time, ask your administrator.

What the meal card status means

  • Booked: you have a booking and it can no longer be cancelled.
  • Served: the meal has been served and the booking is final.
  • Archived: the meal is closed to booking.
  • Sold out: no quantity is left.
  • Booking ended: the booking time has passed. Check the service date and the Book by time.
  • In History, a booking shows as Cancelled, Served or Past booking.

Troubleshooting

  • The Meals tile is missing: check that you have selected the right location, then ask your administrator to confirm that Meals is turned on.
  • No meals available on this date: choose another service date, or ask your administrator whether a meal has been added for that day.
  • Cancel booking is missing: the Cancel by time may have passed, the meal may already be served, or Meals may have been turned off for your location.
  • A list does not load: tap Try again where it is shown, or pull down to refresh. If a message appears after you book or cancel, read it before you try again.

For the web version of these steps, see Book, review and cancel a meal in the employee portal. Administrators can set up meals using Set up Meals and manage meals as an administrator.