Use the Meals page in the employee portal to reserve a meal your office has published, check your bookings and cancel a booking while cancellation is still open. All dates and times use the time zone of the location you are signed in to.

Before you start

• Your administrator has turned on Meals for your location and has added at least one meal for the day you want.
• You are signed in to the employee portal and have an employee profile at that location.
• Availability: if this option is greyed out or missing, contact your Vizmo account manager.

Book a meal

1. In the employee navigation, open Meals > Meal Bookings.
2. Select Book Meal.
3. In the panel, choose the Service Date.
4. Open the Meal list. Each option shows the meal name, service date and time, meal type, category (Vegetarian or Non-Vegetarian), the description if there is one, and how many are left.
5. Select a meal, then select Book Meal. The message Meal booked successfully. appears.
6. Check that the booking appears in the table with the status Booked.

The Meal list leaves out meals that are sold out, past their booking deadline, no longer active, or already booked by you. If nothing can be booked for the date you chose, the panel shows No meals you can book are available for this date. Pick another date.

Review your bookings

• Use the Service Date preset to choose Today, Tomorrow, Next 7 Days, Past 7 Days or Custom. A custom range can cover up to 31 days.
• Each row shows its status: Booked, Cancelled or Served.
• Select a row to open its details.
• If a range holds more than 1,000 bookings, the page shows the first 1,000 and asks you to narrow the date range.

Cancel a booking

1. Open Meals > Meal Bookings and choose a date preset that includes the booking.
2. Find the row with the status Booked and select its Cancel Booking action, either on the row or in the booking details.
3. In the Cancel Meal Booking dialog, select Cancel Booking. Select Keep Booking if you change your mind.
4. The message Meal booking cancelled successfully. appears. The row now shows Cancelled, and the meal's remaining count goes up by one.

Rules that affect booking and cancelling

• Booking closes at the booking deadline your administrator set for each meal.
• You can cancel for a limited time that starts when you book. After that, the cancel action is disabled and its tooltip reads This booking can no longer be cancelled.
• You can hold only one active booking per meal. If you cancel, you can book the same meal again while it is still open and has places left.
• You can cancel only a meal that is active and scheduled for today or later. A booking marked Served cannot be cancelled.
• You cannot edit a booking. To switch to a different meal, cancel the booking while cancellation is open and book the other meal, or ask an administrator to move it.
• If an administrator archives a meal, your booking for it changes to Cancelled.

Emails you receive

• Meal Booking Confirmed: sent after you or an administrator books a meal, and again if an administrator moves the booking.
• Meal Booking Cancelled: sent after a cancellation.
• No email is sent if your employee profile has no email address, or if email notifications are turned off for you or the location. Check the booking table for the current status.

Troubleshooting

• There is no Meals item, or you are sent back to Home. Meals is not available for this location, or it has been turned off. Ask your administrator.
• A meal is missing from the Meal list. It is sold out, its booking deadline has passed, it is not active, or you already booked it. Choose another meal or date, or ask an administrator.
• The cancel action is disabled. Check the cancellation time, the service date and the booking status. An administrator may be able to help with a current or future booking after your cancellation time. Served and past bookings cannot be cancelled.
• You see "Employee profile not found for this location". Your sign-in is not linked to an employee at this location. Ask an administrator to correct your employee profile.
• You see "Meal is busy. Please try again" or "Meal changed while waiting. Please try again". Someone else changed the same meal at that moment. Refresh the page and try once more.

To book on your phone, see Book and cancel meals in Vizmo Pass. Administrators can add and manage meals in Set up Meals and manage meals as an administrator.