When a visit or invite needs a decision, an approver can approve or reject it in the Vizmo portal. The visitor is told the outcome.

Before you start

• The request must be assigned to you, or you must be an admin at the location.
• For invites, you also need permission to approve invites.
• The request must still be undecided. An invite that has expired or been cancelled can no longer be decided.
• Visitor approvals assigned to the host are not listed in the places below. Hosts decide them in the Vizmo Pass app, or under Home > Activity Feed > Visitors in the employee portal. See Approve or reject a walk-in visitor.
• Availability: if this option is greyed out or missing, contact your Vizmo account manager.

Approve or reject a request

1. Sign in to the Vizmo portal and select the location.
2. Find the request in one of two places:
   • On the Dashboard, open the Approvals card. It shows There are no pending approvals when nothing is waiting.
   • Or open Visitors > Invites and look at the Pending Approvals table, which lists the Visitor, Workflow Name and Date. Select Details on a row.
3. Select the request. For a visitor, a side panel opens with the visitor's details, which you cannot edit there, and Reject and Approve buttons at the top. For an invite or attendee request, the approval panel opens.
4. Review the details, then select Approve or Reject.
5. If you select Reject, a dialog titled Reject the Visitor?, Reject the Invite? or Reject the Attendee? opens. Optionally enter a Reason (up to 100 characters). Then select Reject Visitor, Reject Invite or Reject Attendee. Select Cancel to go back without rejecting.

A message confirms the result, such as The visitor is approved successfully, The visitor is rejected successfully or The invite has been approved successfully. The request then leaves the pending list.

Approve or reject from the email link

When an invite or attendee needs your approval, Vizmo can email you a request with the subject Action Required: Approve or Reject Invite Request. For an attendee, the subject is Action Required: Approve or Reject Attendee Approval Request.

1. Open the email and select Approve or Reject. The approval page opens in your browser and shows the invite or the attendee's details.
2. Review the details, then select Approve or Reject at the bottom of the page.
3. If you select Reject, a box asks for an optional reason of up to 100 characters. Confirm to reject, or select Cancel to go back.

Vizmo shows a message such as Invite approved successfully or Invite rejected successfully. If someone has already answered, the page tells you, for example Invite has already been approved.

Things to know

• If a visitor has already checked out, the Approve and Reject buttons are hidden.
• The Pending Approvals table is shown to approvers in the admin portal only. It does not appear in the employee or tenant portal.
• Approving one request does not finish every approval. An invite or visit may need other approvals before the visitor can check in. See Check in an invited visitor from the portal.
• You set up approval workflows under Visitors > Settings > Approvals.
• If you cannot see Approve or Reject, your role may not include invite approval, the request may already be decided, or it may be assigned to someone else, such as a host using the Vizmo Pass app.

This article covers visitor and invite requests. For desk, room and parking bookings, see Set up multi-level approvals for desk, room and parking bookings. For Digital Register entries, see Configure approvals for Digital Register entries.