Add a visitor to the blocklist when they should not be able to check in at your location.

Before you start

• Select the location. The blocklist buttons are not available in Company View, and they are not shown in the tenant portal.
• Your role needs permission to update visitors.

Add a visitor from the Visitor Log

1. Go to Visitors > Visitor Log and find the visitor's visit.
2. Select the Edit icon on the row, or select the row, to open the visit's details.
3. Select Add to Blocklist at the top of the panel.
4. In the Add Visitor to Blocklist dialog, check the name and select Add to Blocklist.

Vizmo shows The visitor has been blocked successfully, and the button changes to Remove from Blocklist. From then on, Vizmo stops new check-ins from that visitor at this location. It matches the phone number or email address the visitor checks in with. At the kiosk, the visitor sees a message that the number they entered is blocklisted.

Add someone who has not visited yet

1. Go to Visitors > Blocklist and select Add New.
2. Enter the visitor's Phone, First Name, Last Name and Company. Email is optional.
3. Select Add.

Vizmo shows The visitor has been added to the blocklist successfully.

Remove a visitor from the blocklist

1. Open the visitor's visit in the Visitor Log, or open the visitor from Visitors > Blocklist.
2. Select Remove from Blocklist.
3. In the Remove Visitor from Blocklist dialog, select Remove from Blocklist to confirm.

Vizmo shows The visitor has been unblocked successfully.

Troubleshooting

• I do not see the button: check that you are in a location, not Company View, and that your role can update visitors. The button is also hidden in the tenant portal.

To correct other details of a visit, see Edit visit details in the Visitor Log.