Correct the details of a visit, such as a misspelt name or a wrong phone number, from the Visitor Log. You can also delete a visit that was added by mistake.

Before you start

• Select the location where the visit happened. You cannot save changes in Company View.
• Your role needs permission to update visitor logs. To delete visits, it also needs permission to delete visitor logs.

Edit a visit

1. Go to Visitors > Visitor Log and find the visit. Use the search box or Filter Column to narrow the list.
2. Select the Edit icon on the visitor's row, or select the row, to open the visit's details panel.
3. On the Details tab, change the fields you need. The fields you see depend on the visitor type and your location's settings. Common ones are First Name, Last Name, Phone, Email, Company, Host and Vehicle Number.
4. Select Save at the top of the panel.

Vizmo shows The visitor details have been updated successfully and closes the panel.

Approve or reject from the visit

On the Approvals & More tab you can approve or reject an approval for the visit. You need permission to update visitor logs, the visit must not be checked out yet, and you cannot be in the employee portal. These actions take effect straight away, so you do not need to select Save.

Delete a visit

Deleting a visit removes that entry from the Visitor Log for good, and it cannot be undone.

1. Go to Visitors > Visitor Log and find the visit.
2. Select the Delete icon on the visitor's row. A Delete Visitor Log box asks you to confirm.
3. Select Delete Visitor Log. To cancel, select Keep Visitor Log.

Vizmo shows Visitor log deleted successfully.

To delete several visits at once, tick their rows, select Delete with the number of selected visits, and confirm. If some visits cannot be deleted, they stay ticked so you can try again.

Deleting a visit does not delete the visitor's profile in the Visitor Directory. To delete a profile, see About the Visitor Directory.

Things to know

• Saving changes also updates the visitor's saved profile. If you change the email or phone number, the visitor may need to verify it again.
• At the top of the panel you may also see Add to Blocklist or Remove from Blocklist, and Download Agreement, when they apply. See Add a visitor to the blocklist and Download a visitor's agreement from the Vizmo portal.
• If you do not see Edit, Save or Delete, check that you are in a location, not Company View, and that your role can update or delete visitor logs.

To learn what each column and tab in the Visitor Log shows, see About the Visitor Log.