You can export the visitor log as a CSV or Excel file from the Visitor Log page, for example for an audit. You choose the dates, the fields and who receives the file.

Before you start

• You need permission to view visitor logs and to create exports.
• Select the location first. To export for all the locations you can access, switch to Company View instead. In the employee portal the menu item is Visitors > Visitor Logs.
• Availability: if this option is greyed out or missing, contact your Vizmo account manager.

Export the visitor log

1. Open Visitors > Visitor Log and select Export. The Export Visitor Log drawer opens.

2. Under Select Duration, choose the Start Date and End Date. The dates cannot be later than today, and the range can be at most 180 days.
3. To narrow the export, use Select Visitor Type(s) and Select Host(s). They default to all visitor types and all hosts. Filters you set on the Visitor Log page are not applied to the export.
4. Under Select Fields, the fields Name, Phone, Email, Company Name, Vehicle Number and Host Name start selected. Add or remove fields as you need. If you clear every field, all available fields are exported.
5. Under Select Recipient(s), add any other employees who should receive the file. You receive it too.
6. Under Select Export File Format, choose CSV or Excel. CSV is selected by default.
7. Select Export.

You see Visitor Log export created successfully, please check the Import/Export page for progress. The file may not be ready straight away. When it is, Vizmo emails a download link to you and to each recipient. The file and its entry on the Exports tab are removed 7 days after the export finishes, so download it before then.

Download the file from the portal

• In Company View, open Export in the left menu.
• Inside a location, open Import/Export and go to the Exports tab.

Use the refresh button to update the list. When the export has finished, click the Download File icon on its row. If it failed, click View Errors.

Troubleshooting

• No Export button: your role may not include permission to view visitor logs or to create exports.
• Date range error: the end date must be on or after the start date, and the range cannot exceed 180 days. Request longer periods in several exports.
• Please select both the start and end date: fill in both dates before you select Export.
• The email does not arrive: open Export (Company View) or Import/Export (inside a location) and check the status of the export. You can download the file from there.
• The Download File icon is not shown yet: the export is still running. Refresh the list in a moment.
• The export has disappeared from the list. Exports are removed 7 days after they finish. Create a new export.

To receive a visitor, desk or room summary by email on a schedule, see Schedule recurring reports by email. To change a single visit instead, see Edit visit details in the Visitor Log.