Choose a Reply To employee so that when someone replies to an email Vizmo sends for this location, the reply goes to a real person on your team.

Availability: if this option is greyed out or missing, contact your Vizmo account manager.

Before you start

• You need permission to update the location's settings.
• Switch to the location. The setting applies to that location only.

Set the Reply To employee

1. Sign in to the Vizmo portal and select the location.
2. Go to Location Settings > Notifications.
3. In the Notification Settings card, find Reply To and choose an employee from the list. Type to search by name.

   

4. Click Save. You see "Settings saved successfully."

Remove the Reply To employee

1. Go to Location Settings > Notifications.
2. Clear the Reply To field with the x icon.
3. Click Save.

Emails then go out without a reply-to employee.

What it does

Emails Vizmo sends for this location include the chosen employee's name and email address as the reply address. This covers visitor and host notifications, invites, registration forms, and desk, room and parking booking emails.

It doesn't turn email on. Make sure Email is switched on in the same card. See Choose notification channels for a location.

Tips

• Choose someone who checks their inbox, such as a receptionist or front-desk lead.
• If that person leaves, choose a new employee here. Replies keep going to the old address until you change it.

Troubleshooting

• I can't pick someone. Only employees of that location appear in the list, and you need permission to update settings.
• Does this change who the email is sent from? No. It changes only where replies go.
• The Notifications page is greyed out or missing. Contact your Vizmo account manager.