If your company uses single sign-on (SSO), you sign in to Vizmo with your work account instead of a separate Vizmo password. This article shows how to sign in on the Vizmo portal and in Vizmo Pass, and what to do if it does not work.

Before you start

• Your company has set up SSO in Vizmo. If you are not sure, ask your Vizmo admin.
• You have a Vizmo account that uses your work email address. SSO does not create the account for you.

Sign in on the Vizmo portal

1. Open the Vizmo portal, enter your work email address and select Next.
2. If your company has turned off password login and has only one SSO provider, Vizmo takes you straight to that provider. Otherwise, select Login With followed by your company's SSO name. A password field is shown only if your company still allows password login.
3. Sign in on your company's sign-in page. When you return to Vizmo, the portal opens.

Sign in on Vizmo Pass

1. On the sign-in screen, enter your work email address in Email Address and select Next.
2. Under or sign in with, select the button named after your company's SSO provider.
3. Sign in on the page that opens. When you are done, you return to the app signed in.

   

Start from your identity provider instead

If your admin has allowed it, you can also start from your company's app dashboard (for example Microsoft My Apps) and select the Vizmo tile. You arrive in Vizmo signed in.

Troubleshooting

• No SSO button appears: check that you entered your work email address. If it is correct, ask your admin to check that the SSO connection is enabled.
• "You are not a registered user. Please sign up to use Vizmo.": Vizmo does not have an account for that email address. Ask your admin to add your work email address as an employee.
• "Your Account has been disabled. Please contact the admin": your Vizmo account is switched off. Ask your admin to enable it.
• "User with email ... not found" after you sign in: your company's sign-in page sent an email address that does not match your Vizmo account. Ask your admin to check the email address in both places.
• "Login failed" or you return to the email step: start again from your email address and try once more. If it keeps happening, send the message you see to your admin.
• Your company asks for extra verification: your identity provider may ask you to approve the sign-in on your phone. Follow its prompts.

Admins can set up SSO by following Set up SAML single sign-on (SSO).