See who has visited, who is on site now and who is due to arrive, in the Vizmo portal or in Vizmo Pass. Employees see the visits where they are the host, and admins and front desk staff see every visit at the location.

Before you start

• Visitor management must be switched on for your location. If you cannot see Visitors, ask your company administrator.
• Your role must be allowed to view visitor records.
• In Vizmo Pass, the Visitors tile also needs invites to be switched on for the location.

View visitor history in the Vizmo portal

1. Sign in to the Vizmo portal.
2. Admins select the location, then go to Visitors > Visitor Log. Employees go to Visitors > Visitor Logs in the employee portal.
3. The log opens on today's date. Use the arrows beside the date, or select the date and pick a calendar day, to see another day.
4. To narrow the list, select Filter Column, choose Status, tick the options you want, then select Apply. You can filter by Visitor, Host or Purpose in the same way.
5. Select a row to open the visit details.

The table shows Photo, Visitor, Purpose, Host, Status, Check-in and Check-out. The Status filter groups its options like this:

If nothing matches, the page shows No Visitor Logs Found. Try another day or clear the filter.

View visitor history in Vizmo Pass

1. Open Vizmo Pass and select your location on Home.
2. Tap the Visitors tile.
3. Choose a tab: Active for visitors who are checked in now, Upcoming for visits still to come, or Past for visitors who have left or who checked in before today.

   

4. Tap a visitor to see the details.

Things to know

• Visits that have not happened yet are listed under Visitors > Invites in the employee portal, and under Upcoming in Vizmo Pass.
• In Vizmo Pass, cancelled invites appear in a Cancelled group on the Past tab.
• Admins can select the gear icon at the end of the table header, then Add Column, to show more columns. If your role can view visitor logs and create exports, an Export button is also available.
• For a fuller tour of the admin view, read About the Visitor Log.

Troubleshooting

• No Visitors menu or tile. Visitor management, or invites for Vizmo Pass, is not switched on for the location, or your role cannot view visitor records. Contact your company administrator.
• A visitor is missing. Check the date, because the portal shows one day at a time, and clear any Status filter. Employees only see visits where they are the host.