Use the Visitor Directory to look up a visitor's profile and see the visits recorded for them each month.

Before you start

• You need a role that can view visitors, such as a company admin, location admin or front-desk role. The Visitor Directory is not part of the employee portal.
• In Company View you can look at profiles but you cannot edit, delete or blocklist them. Do those in a location.

Open a visitor's profile

1. Sign in to the Vizmo portal and select the location.
2. Open Visitors > Visitor Directory. The table lists Photo, Name, Phone, Email, Company and Vehicle Number.
3. Type the visitor's name in the search box, or scroll down to load more profiles. Select the refresh button to reload the list.

4. Select the visitor's row. The profile panel opens on the Profile tab, where you can review their details. If the photo cannot be used, an Invalid photo badge may appear.
5. Open the Visit History tab and use the month picker to choose a month. The table shows that month's visits, with Photo, Purpose, Host, Check-in and Check-out.

Things to know

• A profile can exist before a first visit, for example when it was created for an invitation or added by hand. In that case Visit History may be empty.
• To edit or delete a profile, or to add a visitor to the Blocklist, your role needs the matching permissions. See Edit a visitor's profile in the Visitor Directory.
• For the details of a single visit, open Visitors > Visitor Log instead. See View visitor log details.

Troubleshooting

• You cannot find a visitor. The search box matches by name. Check the spelling, and check that you are in the location where the visitor has a profile.
• Visit History shows an error. The portal shows Error fetching visitor logs. Select the refresh button and try again.

For an overview of the Visitor Directory, see About the Visitor Directory.