Cancel a desk booking when it should no longer go ahead, or delete it to remove it completely. You can do both from the Desk Bookings page in the Vizmo portal.

Before you start

• Select a location. Cancel and Delete are not available when you come from Company View.
• Your role must allow you to update desk bookings to cancel them, and to delete desk bookings to delete them. If you cannot see an icon, ask a company admin to check your role.

When you can cancel a booking:

• The booking has not ended, is not already cancelled and has not been checked in to.
• The booking is on a later day. For a booking today, Same Day Cancellation must be turned on in Desks > Settings > Desks.

When you can delete a booking:

• The booking is already cancelled, or its last date is today or earlier.

Availability: if this option is greyed out or missing, contact your Vizmo account manager.

Cancel a booking

1. Go to Desks > Desk Bookings. You can also use the Booked Desks table on the Dashboard.
2. Find the booking and select the Cancel icon at the end of the row. You can also open the booking and select Cancel.

   

3. For a one-time booking, the Cancel Desk Booking box asks you to confirm. Select Cancel Booking, or select Keep Booking to go back.

   

4. For a repeating booking, the Cancel Desk Booking? box lets you choose. Select Cancel This Event to cancel only the date you picked, or Cancel This and Following to cancel that date and every later one. Earlier dates are not affected. Select Keep Booking to go back.

   

Vizmo tells you that the cancellation has started and will be completed shortly. Refresh the table to see the Status change.

Delete a booking

1. Find the booking in Desks > Desk Bookings.
2. Select the Delete icon at the end of the row. You can also open the booking and select Delete.
3. In the Delete Desk Booking box, select Delete Booking.

   

Note: deleting removes the whole booking, including every date of a repeating booking, even if you started from one date's row. To remove only some dates, cancel them instead.

Cancel or delete several bookings at once

Tick the rows in the table. Cancel (n) and Delete (n) buttons appear above the table, where n is the number of bookings that you can cancel or delete.

Things to know

• Employees can cancel their own bookings in Vizmo Pass. See Book and cancel a desk in Vizmo Pass.
• To check people in and out from the same table, see Check in and check out of a desk booking.

Troubleshooting

• No Cancel icon: the booking may be for today and Same Day Cancellation is off. It may also already be checked in, cancelled or in the past, or your role may not allow it.
• No Delete icon: you can delete only bookings that are cancelled, or whose last date is today or earlier.