Change your password

Change your password

Change your Vizmo portal password from your profile page. You need to know your current password.

Before you start

  • You must be signed in to the Vizmo portal. Any user (admin or employee) can change their own password.
  • Have your current password ready. If you have forgotten it, see Reset your password instead.

Change your password

  1. Sign in to the Vizmo portal.
  2. Click your name at the top right (Hello <your first name>) and select Profile.
  3. Click Change Password at the top right of the User Profile page. A Change Password panel opens.

    User Profile page with photo, fields, Notification Channels, 2FA, Change Password and Save

  4. Enter your Current Password.
  5. Enter your New Password, then enter it again in Confirm Password. Click the eye icon to show or hide what you typed.

    Change Password panel with the three password fields

  6. Click Change Password in the panel.

Result: you see "The password has been changed successfully" and the panel closes. You do not need to click Save on the profile page.

Password rules

  • At least 8 characters.
  • At least 1 lowercase letter, 1 uppercase letter and 1 digit.
  • A symbol is not required.

Things to know

  • If you normally sign in with your company's single sign-on, your organisation manages that password. Change it with your identity provider instead.
  • Use your new password the next time you sign in on any device.

Troubleshooting

I see "Please enter the required details". One of the three fields is empty or invalid. Fill in all three fields and try again.

I see "Passwords do not match". Enter the same value in New Password and Confirm Password.

I see a message about 8 characters, lowercase, uppercase and a digit. The message appears under the field that does not meet the rules.

  • Under New Password: choose a password that meets the rules above.
  • Under Current Password: your existing password does not meet these rules, so it cannot be changed on this page. Sign out, then on the sign-in page click Reset next to Forgot Password?. Enter your registered email, enter the OTP sent to that email, and set a new password that meets the rules.

The change fails. Check that your Current Password is correct and try again.

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