Reset your Vizmo portal password

Reset your Vizmo portal password

If you forgot the password you use to sign in to the Vizmo web portal, you can set a new one yourself. Vizmo sends a one-time code (OTP) to your email to confirm it is you.

Before you start

  • Use the email address registered to your Vizmo account.
  • You need access to that mailbox to receive the code.
  • If you remember your password and just want to change it, see Change your password.

Reset your password

  1. Open portal.vizmo.in, enter your Email and click Next.
  2. Next to Forgot Password?, click Reset.
  3. Enter your Registered Email and click Request. Vizmo shows "An OTP has been sent to your registered email address".

    Password reset page, Registered Email and Request

  4. Open the email and enter the 6-digit OTP on the reset page. Vizmo checks the code as soon as you enter all six digits ("Verifying OTP...").

    Password reset page, six OTP boxes

  5. Enter your new Password and repeat it in Confirm Password. Use at least 8 characters, with at least one lowercase letter, one uppercase letter and one digit.
  6. Click Reset.

    Password reset page, New Password, Confirm Password and Reset

Result: Vizmo shows "The password has been reset. Redirecting you to the login page." Sign in with your new password. For security, you are signed out of any other devices where you were signed in.

Things to know

  • The code is valid for 30 minutes and you have 5 attempts to enter it.
  • You can request up to 5 codes in 5 minutes for the same email address. If you reach the limit, wait a few minutes and try again.
  • After the code is accepted, finish setting the new password within 5 minutes. If the page times out, start again from Request.

Troubleshooting

  • No email arrives: check the address you entered and your spam folder, then request a new code.
  • "No user found": the email address is not registered for the portal. Check the spelling or ask your company admin.
  • The code is rejected: use the most recent code. If it has expired or you used all 5 attempts, request a new one.
  • The new password is rejected: make sure both fields match and the password meets the rules above.
  • Your company uses single sign-on (SSO): if password sign-in is turned off for your company, use the Login With button instead. See Sign in to the Vizmo web portal.
  • You also lost your authenticator app: see Set up and recover two-factor authentication (2FA).