When a host invites you, you use your invitation link to pre-register and then check in on the day of your visit. After you check in, the same link shows your visit and, where the location uses one, your digital badge.

Before you start

• You need the invitation link from your invitation email or message.
• Checking in on your own phone requires touchless check-in to be turned on for the location. If it is not, select Have an Invite? on the Kiosk and enter your phone number or scan your invite QR code, or ask reception for help. Pre-registering and checking in are separate steps.

Pre-register

1. Open the invitation link you received.
2. If the page offers Click here to get started, select it and complete the steps shown. Depending on the location's settings these can include your phone number, check-in fields, a health declaration, an agreement, an ID card and a photo.
3. Review the summary and select Submit.

Check in on the day of your visit

1. Open the same invitation link again. The status page shows your visit details and a timeline with your pre-registration, any approvals and your check-in.
2. When Check-in appears on the timeline, select it.

3. Scan the check-in QR code shown at the Kiosk or reception, or show the QR code displayed below the scanner to the reception Kiosk. If the location restricts check-in to an area, allow location access and be at the site.
4. Wait for the welcome screen. You are then taken to your visit page, which shows your check-in time and, where the location shows one, your digital badge.

When the Check-in button appears

The Check-in button is shown only when all of these are true:

• The visit is today.
• You have not already checked in for this visit.
• Every approval on the invite and attendee has been approved.
• If the location sets a check-in window, the current time is within it, either side of the expected time.

Troubleshooting

• Touchless checkin is disabled: the location does not currently allow phone check-in. Show your invitation to reception or use Have an Invite? on the Kiosk.
• No Check-in button: it is not shown before the day of the visit, outside the check-in window, after you have checked in, or while an approval is pending or rejected. Contact your host.
• Invalid QR code, please try again: scan the QR code shown at the Kiosk or reception.
• The camera does not start: allow camera permission in your browser and make sure no other app is using the camera.

If the Kiosk shows an error

These are the messages the Kiosk can show when you use Have an Invite?. The wording is in English here, and the Kiosk may show it in its own language.

• Invite is not approved: the invite is still waiting for an approver. Ask your host or reception.
• Invite is not valid: the invite has no visit scheduled for today. Check the date of your visit.
• Invite is cancelled for today: the visit for today has been cancelled. Ask your host.
• Invite has already been used to checkin today. Please use badge provided: you have already checked in today. Use the badge you were given.
• This invite reached max checkin limit! Please use Checkin option: the invite cannot be used to check in again. If the location allows walk-in check-in, use Check In on the Kiosk home screen. Otherwise ask reception.
• Invalid Qr/phone, Invitee is not part of the invite or Please provide a valid phone number or QR Code: the phone number or QR code does not match anyone on the invite. Use the phone number your invite was sent to, or your invite QR code, or ask reception.
• Visitor Type is deleted: there is a problem with the invite itself. Ask your host or an administrator to fix it.

Without an invitation, see Check in with touchless check-in or Check in at the Vizmo Kiosk.