Touchless check-in lets you check in from your own phone, without touching the Vizmo Kiosk. You scan the location's check-in QR code, answer a few questions and select Check-in.

Before you start

• You need a phone with a camera, a web browser and a data connection.
• This article is for visitors who arrive without an invitation. If you have an invitation, follow Pre-register and check in with an invitation link instead.
• The location must have touchless check-in turned on. If it is off, ask the front desk to check you in.

Check in from your phone

1. Scan the location's check-in QR code with your phone. This can be the QR code shown on the Kiosk tablet or the location's static QR code, if the location uses one. You can also open the touchless page (for Vizmo cloud, touchless.vizmo.in) and use its built-in scanner, which says Scan the QR code shown on the tablet.

2. Allow camera access if asked. If the location restricts check-in to an area, also allow location access and be at the site.
3. Enter your phone number, or your email where the location allows email check-in.
4. Choose the purpose of your visit.
5. Where the location requires verification, select Send OTP and enter the six-digit code you receive. Some visitor types let you skip this step.
6. Choose your tenant and host, and fill in the check-in fields, if you are asked to.
7. Complete any health declaration, agreement, ID card or photo steps shown.
8. Review the summary and select Check-in.

Note: Scanning the QR code alone does not check you in. You must complete the steps and select Check-in on the summary. Your host or an approver may need to approve your visit, depending on the location's approval workflow.

Check out from your phone

Phone check-out is available only if the location has Visitor Self Check-out turned on and your visitor type has not turned it off. Once any approvals the location needs are complete, your phone shows your digital badge.

1. When you leave, open the same page on your phone. Bookmark it after you check in so that you can find it again.
2. Select Check-out.
3. Scan the location's QR code, the same kind of code you scanned to check in.

If you cannot check out on your phone, show your badge to the front desk or scan its QR code on the tablet at reception.

Troubleshooting

• Invalid QR code, please try again: only Vizmo check-in QR codes work. Scan the one shown on the Kiosk or provided by the location.
• The camera does not start: allow camera permission in your browser, make sure no other app is using the camera, or try another browser.
• This browser is not supported: open the page in a different browser. On iPhone or iPad, try Safari. Otherwise try Firefox, Chrome or Edge.
• Check-in is invite only: the location allows only invited visitors. Use your invitation link instead.
• I cannot see a Check-out button on my phone: your approval may still be pending, or the location does not allow self check-out. Ask the front desk to check you out.

For administrators

You turn touchless check-in on or off under Visitors > Settings > Check-in. See Configure check-in settings. Phone check-out depends on Visitor Self Check-out under Visitors > Settings > Check-out. See Configure check-out settings. When touchless check-in is off, visitors can still use the Kiosk, a guard-assisted check-in, or an authorised staff member can add them in the portal.