Use the Vizmo Kiosk at reception to register your visit when you arrive. You can check in as a walk-in visitor or with an invitation.

Before you start

• Have your phone number ready. If your location allows it, you can use your email address instead.
• If you have an invitation, have its QR code ready, or use the phone number or email address the invitation was sent to.
• Your administrator must have set up and paired the kiosk. See Set up and pair a Vizmo Kiosk.

The screens you see depend on the location and your visitor type. Prefilled details from an invitation or an earlier visit can also skip some screens.

The kiosk home screen

The home screen shows Check In, Have an Invite? and Check Out. If the location offers more than one language, a language dropdown also appears so that you can switch language before you start.

Check in as a walk-in visitor

1. On the kiosk home screen, select Check In. If the location accepts invited visitors only, this button is not shown. Use the invitation steps below instead. (An administrator controls this with Allow Only Invited Visitors under Visitors > Settings > Check-in.)
2. Enter your phone number with the correct country code, or your email address if the kiosk offers it. Read the terms and privacy information, tick the consent box if you agree, then select Next. Next stays disabled until your contact details and consent are valid.
3. If the kiosk finds more than one profile for you, choose yours and select Continue without merging to use it for this visit. If the profiles are all yours and you want to combine them, select Verify and merge and follow the prompts. If you have visited before, you may see a welcome-back screen with your details already filled in.
4. Choose your visitor type when asked, then complete the screens that follow, such as your host, questions, agreement, photo or ID. Skip a screen only if it offers a skip option.
5. On Summary of your visit, check your details. Select Edit Details to correct them. Then select Check In. If you do nothing, the kiosk submits your check-in when the countdown ends.
6. When the Welcome screen appears, select Done or Home. This screen may show a QR code that you can use to check out later, so keep it handy.

   

Note: The welcome screen confirms that your check-in was submitted. It does not confirm that an approval has been granted. If your visit needs approval, follow your host's or reception's instructions before you enter the building.

Check in with an invitation

1. On the home screen, select Have an Invite?.
2. Hold your invitation QR code in front of the kiosk camera. Or enter the phone number or email address your invitation was sent to and select Next. QR codes are read automatically.
3. If the kiosk finds more than one profile, choose yours and select Continue without merging, or select Verify and merge if the profiles are all yours.
4. Complete any screens that are still needed. An invitation may already fill in some of them.
5. On Summary of your visit, select Check In.

   

Your invitation must be valid today, not cancelled, and not already used to check in today. If it needs approval, the approval must be complete before you can check in.

Prefer your own phone?

You can check in on your own phone instead of the kiosk. Scan the QR code on the kiosk home screen, or open the web address shown there in your phone's browser. See Check in with touchless check-in.

After you check in

• If your location prints badges, collect your badge from reception. See Set up printed and digital badges.
• When you leave, check out at the kiosk or with the link or QR code you were sent. See Check out at the Vizmo Kiosk.

Troubleshooting

• Next is disabled: check your contact details, country code and consent box. If the kiosk asks you to choose a profile, choose it first.
• The screens differ from this guide: the location and visitor type decide the screens you see.
• There is no Check In button: the location accepts invited visitors only. Use Have an Invite?.
• Invite is not valid for today: your invitation is for a different day. Ask your host or reception to check the date.
• Invite is cancelled for today: the invitation was cancelled for today. Ask your host or reception.
• Invite is not approved: the approval is not complete yet. Contact your host or reception.
• Invite has already been used to checkin today: you are already checked in. Use the badge you were given.
• This invite has no phone number prefilled: check in on your own phone instead. Use the touchless link above.
• Your number is blocklisted: the kiosk cannot complete your check-in. Contact reception.
• No badge prints: ask reception to check that badge printing is on for your visitor type, that your visit is approved, and that the kiosk's printer is connected.