Check out at the Vizmo Kiosk

Check out at the Vizmo Kiosk

When you leave, you can check yourself out at the Vizmo Kiosk using your phone number, your email address (if your location allows it) or your checkout QR code.

Before you start

  • You need the same phone number or email address you used to check in, or the checkout QR code from your digital badge or printed badge.
  • Check out at the same location where you checked in.

Check out

  1. On the Kiosk welcome screen, tap Check Out (at the bottom of the screen).

Vizmo Kiosk home screen with the Check Out button at the bottom

  1. Identify yourself in one of these ways:
    • Phone number: choose your country code and enter the number you used to check in. The Kiosk continues automatically once the number is valid.
    • Email: if the email option is shown, switch to email, enter the address you used to check in, then select Next.
    • QR code: show the checkout QR code from your digital badge or printed badge to the Kiosk camera, if your Kiosk has one. Not every Kiosk device shows the camera. Hold the QR code itself in front of the camera; opening a link on your phone does not check you out.

    Kiosk Check Out screen with phone number, email and QR code options

  1. If your visit requires a checkout form, it opens next. Complete the required fields and continue. Use the back option to return to the identification screen.
  2. You see Thank You! and We hope you enjoyed your visit. If feedback is turned on for your visit, you are also asked Please take a moment to provide your feedback. Submit it to see Thank you for your feedback!. The Kiosk then returns to the welcome screen.

    Kiosk Thank You screen with the feedback prompt

Which visit is checked out

A phone number or email lookup finds your most recent matching check-in at this location. A checkout QR code checks out the visit it was issued for.

Troubleshooting

  • Invalid Phone Number or Invalid email address: re-enter it, including the correct country code.
  • Please enter phone number or Scan QR Code: enter a number (or email, where available) or scan a code before continuing.
  • Invalid QR Code: the code could not be read as a visitor check-in. Try again, or use your phone number or email.
  • There is no active checkin: no open check-in was found for that phone number, email or code at this location. Check that you are at the same location where you checked in and that you used the same details.
  • There is no active checkin, pending approvals or There is no active checkin, pending health declaration approvals: the approvals for your visit are not all complete. Ask the front desk or your host.
  • Self checkout is disabled for this checkin: self checkout is not allowed for your visitor type or location. Ask the front desk to check you out.
  • Visitor already checked out: your visit was already closed.
  • Checkout page is not configured or Visitor Type is deleted: the location's setup needs attention. Ask the front desk or your administrator.
  • Please fill all the required fields: complete the required checkout form fields and continue.

Note: Administrators control self checkout, the checkout form and visitor feedback in the checkout settings. See Configure check-out settings. To check in at the Kiosk, see Check in at the Vizmo Kiosk.