Check a visitor out from the Vizmo portal when they leave without checking out at the kiosk. You can check out one visitor or several at once.

Before you start

• Select a location. The check-out actions are not available in Company View.
• Your role needs permission to update visitor logs. The Check-out action is not shown in the employee portal.

Check out one visitor

1. Go to the Dashboard or Visitors > Visitor Log for the location.
2. Find the visitor. Only visits that are not yet checked out show the action.
3. Select the Check-out icon on the visitor's row.
4. In the Check-out Visitor dialog, select Check-out Visitor to confirm. Select Keep Visitor Checked-in to cancel.
5. If the visitor type has a check-out page, a form opens instead of the dialog. Fill it in and submit it, or skip it.

Vizmo shows Visitor checked-out successfully. The Check-out column shows the date and time, and the hover text on the visitor's photo reads Checked-out.

Check out several visitors

1. Go to Visitors > Visitor Log and tick the rows. The tick boxes appear only inside a location, for roles that can update or delete visitor logs.
2. Select Check-out (n) above the table. The number n is how many of the selected visits can be checked out.
3. Confirm in the Check-out Selected Visitors dialog. Check-out pages are skipped when you check out several visitors at once.

Troubleshooting

• No Check-out icon: the visit may already be checked out, you may be in Company View, or your role may not allow it.
• The icons are unavailable for a moment: another action on that row, or a bulk action, is still running. Wait for it to finish.
• End Visit: hosts see this in the employee portal when check-out reminders are on. It records that the meeting ended but does not check the visitor out. The visit shows Visit ended, check-out pending until you check it out here.

See also

• About the Visitor Log
• Check out at the Vizmo Kiosk