If no parking space is free for the time you need, join the waitlist. Vizmo books a matching space for you if one becomes available.

Before you start

• Your administrator must have turned on Waitlist in the parking settings for your location.
• You need permission to book parking. Ask your administrator if the buttons below are missing.
• Availability: if this option is greyed out or missing, contact your Vizmo account manager.

Join the waitlist

1. Open Parking > Parking Bookings and select New Booking.
2. Choose One Time, then select a floor and a date and time in the future.
3. If no space is free, Join Waitlist appears next to Book. Select it.
4. Under Waitlist Preferences, optionally choose a Parking Space Type (optional), EV Capable or Accessible.
5. Select Join Waitlist. A message confirms: You have been added to the waitlist. You will be notified when a space becomes available.

Your entry now shows in the Waitlist table with these columns: Employee, Parking Space, Requested Date, Preferences and Status. Any available means you are not waiting for one particular space. The floor and preferences you chose still apply.

What the waitlist status means

• Waiting: your entry is waiting for a matching space.
• Promoting: Vizmo is trying to book a space for you. Check again shortly.
• Promoted: a parking booking has been created for you. Open it in the bookings table to check its status and any approval it needs.
• Expired: the booking start time came too close before a space became free.
• Cancelled: the entry was cancelled.

How Vizmo books a space from the waitlist

• When a matching space becomes free, Vizmo books it automatically for the longest-waiting person who qualifies.
• The space must be free for your whole requested time and must match your floor and preferences.
• You must also be allowed to book that space.
• Vizmo stops booking from the waitlist shortly before the start time. Your administrator sets how long before in Waitlist Expiry Buffer Time. For example, with a 15-minute buffer and a 10:00 booking, no space is booked for you after 09:45.

Leave the waitlist

1. Find your entry in the Waitlist table. While its status is Waiting, select the Cancel icon.
2. In Cancel Waitlist Entry, select Cancel Entry to leave, or Keep to stay on the waitlist.

A message confirms that the waitlist entry was cancelled. After a booking has been created for you, cancel the booking itself. See Book, check in, check out and cancel parking bookings.

Troubleshooting

• Join Waitlist is missing. Check that you chose One Time and a floor, that the date and time are in the future, and that Vizmo has finished checking availability and found no free space.
• "Parking waitlist is full". The waitlist has reached its limit. Try a different time, or ask your administrator to raise the Waitlist Capacity.
• "You already have a waitlist entry for this location". You are already waiting for a space at an overlapping time. Review that entry first.
• "A matching parking space is available for the requested time". A space is free, so book it with Book instead of joining the waitlist.
• The employee already has a parking booking for the requested time. You already hold a booking that overlaps. Review it in the bookings table.
• Your entry did not turn into a booking. No space matched your floor and preferences for the whole time, or the cut-off passed. Join the waitlist again for another time, or book a free space.
• The Cancel icon is missing on your entry. You can cancel only while the status is Waiting and before the cut-off.

Administrators can set Waitlist, Waitlist Capacity and Waitlist Expiry Buffer Time in Set up parking spaces and parking settings.