Connect a Brother QL-820NWB label printer by Wi-Fi or Bluetooth, then add it in Vizmo so your kiosks can print visitor badges.

Availability: if this option is greyed out or missing, contact your Vizmo account manager.

Before you start

• You need the QL-820NWB with its power cable and a roll of 62 mm black and red continuous paper (Brother part DK-22251). To load or change a roll, see Install or change the label roll in a printer.
• Printing from the kiosk works on iPad and Android tablets. A kiosk on a Mac or Windows computer prints through the computer's own print dialog, and a kiosk in a web browser cannot print, so neither uses this setup.
• For Wi-Fi, the printer and the kiosk tablet must be on the same network. For Bluetooth, keep the printer and the tablet close together.
• You need permission to create printers in the Vizmo portal.

The QL-820NWB can connect by Wi-Fi or by Bluetooth. Choose one, follow its section below, then continue from Add the printer in Vizmo.

Switch the printer on

1. Load the paper roll, connect the power cable and press the power button. The status light turns green.
2. If the printer asks, use the arrow buttons and OK to set the language, date and time.
3. Press the back button until you reach the main screen.

Connect the printer by Wi-Fi

Note: the QL-820NWB can only join a 2.4 GHz Wi-Fi band. If your router also offers a 5 GHz band, connect the printer to the 2.4 GHz network. Your tablet can stay on the 5 GHz band as long as both are on the same local network.

1. On the printer, press Menu, choose WLAN > WLAN (On/Off) > On and press OK.
2. Choose WLAN > Infra Manual Setting and press OK. The printer lists the networks it can see.
3. Choose your network and press OK, then type the Wi-Fi password. While typing, press Menu to switch between upper-case letters, lower-case letters, numbers and symbols.
4. When the printer shows Connected!, press OK. If it does not connect, check the password and start again from step 1.
5. Press the back button to return to the main screen. A Wi-Fi icon appears at the top right.
6. Choose WLAN > WLAN Status > Infrastructure Mode and press OK. Note the IP Address, which looks like 192.168.1.50. Scroll down to find the Wi-Fi MAC address and note that too.

Connect the printer by Bluetooth

1. On the printer, press Menu, choose Bluetooth > Bluetooth (On/Off) > On and press OK.
2. Choose Bluetooth > Automatic Reconnection > On and press OK. This lets the tablet reconnect to the printer by itself.
3. Press the back button to return to the main screen. A Bluetooth icon appears at the top right.
4. On the tablet, open the Bluetooth settings (on an iPad, Settings > Bluetooth), check that Bluetooth is on and pair with the printer. It appears as Brother QL-820NWB followed by four digits, such as Brother QL-820NWB1234. If you have more than one printer, write those four digits on the printer so you can tell them apart.
5. On the printer, choose Bluetooth > Bluetooth Status and press OK. Note the Mac Address, which is six pairs of letters and numbers such as AA:BB:CC:DD:EE:FF.

Add the printer in Vizmo

Add the printer in the Vizmo portal by following Add a printer. For the QL-820NWB, use these values:

• Printer Model: QL-820NWB.
• Connectivity Interface: Wifi or Bluetooth, to match the way you connected the printer. The QL-820NWB is the only supported model that offers both.
• IP Address and MAC Address for Wifi, or just the MAC Address for Bluetooth. Type the MAC address in the format XX:XX:XX:XX:XX:XX.

Turn on badge printing

1. Go to Visitors > Settings > Visitor Types and select a visitor type.
2. Open the Badge tab and turn on Print Badges.
3. Select Save at the top of the page.
4. Repeat for each visitor type that needs a printed badge.

Test the printer

Check in a test visitor at one of the kiosks you selected, using a visitor type that has Print Badges on. A badge should print.

Things to know

• Over Wi-Fi, the kiosk checks the printer's MAC address about every 30 minutes, and again after a failed print, and updates the saved IP address if it has changed. A fixed address is still the most reliable. Ask your IT team to give the printer a fixed IP address, or see Set a static IP address for a printer.
• For the full hardware guides, see Brother's QL-820NWB manuals.

Troubleshooting

• Nothing prints over Wi-Fi: check that the printer and the kiosk are on the same network, and that the MAC Address in Vizmo matches the printer.
• Nothing prints over Bluetooth: keep the printer close to the tablet, check that Bluetooth is on for both, and check that Automatic Reconnection is on at the printer.
• Nothing prints at all: check that the printer is chosen for that kiosk under Select kiosks and that Print Badges is on for the visitor type.
• The printer reports a paper or label problem: check that a 62 mm continuous roll is loaded and the roll cover is closed.
• The visit is waiting for approval: no badge prints while an approval is pending, rejected or unanswered.
• A badge request was skipped: Vizmo skips print requests that are more than 5 minutes old. Open the visit in Visitors > Visitor Log, scroll to Badge Print History and select Print Badge to ask for a new print, if that button is available to you.

Reset the printer's network settings

Do this if you move the printer to a different network or cannot reconnect it.

1. Switch the printer off.
2. Hold down the Cut button and press the power button.
3. Keep holding until the Wi-Fi light flashes and the status light turns orange.
4. While still holding the power button, press the Cut button twice, then release the power button.

The printer's network settings are now cleared. Connect it to the network again, note its new IP address, and update the printer in Vizmo with the Edit icon on its card.