Add a Brother label printer to a location so its kiosks can print visitor badges. You can also edit or remove printers from the same page.

Availability: if this option is greyed out or missing, contact your Vizmo account manager.

Before you start

• Vizmo supports three printers: the Brother QL-720NW and QL-810W, which connect by Wi-Fi, and the QL-820NWB, which connects by Wi-Fi or Bluetooth.
• Set up the printer first, using the guide for your model: QL-720NW, QL-810W or QL-820NWB.
• Have the printer's MAC address ready. For a Wi-Fi printer, also have its IP address.
• You need permission to create printers. Printers belong to a location, so select a location first. You cannot add printers in Company View.

Add a printer

1. Sign in to the Vizmo portal and select the location.
2. Go to Devices > Printers and select Add Printer.
3. Enter a Name.
4. Choose the Printer Model.
5. For the QL-820NWB, choose the Connectivity Interface: Wifi or Bluetooth. The other two models always use Wi-Fi, so this choice is not shown for them.
6. For Wifi, enter the printer's IP Address and MAC Address. For Bluetooth, enter its MAC Address. Type the MAC address in the format XX:XX:XX:XX:XX:XX.
7. Under Select kiosks, choose the kiosks that should print to this printer. You can leave this empty and choose kiosks later.
8. Select Add.

Vizmo shows The printer has been added successfully, and the printer appears on the Printers page.

Edit or remove a printer

1. Go to Devices > Printers.
2. To change a printer, select the Edit icon on its card, change the details and select Update. You can change the Name, the selected kiosks and, for a Wi-Fi printer, the IP Address. Vizmo shows The printer has been updated successfully.
3. To remove a printer, select the delete icon on its card. In the Delete Printer dialog, check the printer name in "Are you sure you want to delete ...?" and select Delete. Select Cancel to keep the printer. Vizmo shows The printer has been deleted successfully.

The model, connectivity interface and MAC address cannot be changed once the printer is added. If one of them is wrong, delete the printer and add it again. If you can only view printers, the icon opens Printer Details and you cannot save changes.

Deleting a printer removes it from Vizmo only. It does not affect the physical printer. Kiosks that used the printer stop printing badges until you add a printer for them again.

Check that it works

Each printer card shows:

• Status: online, offline or error. An error also shows a message.
• Interface Type and MAC Address.
• IP Address, for Wi-Fi printers.
• Connected Kiosks.

Then check in a test visitor at one of the connected kiosks. Badge printing also needs Print Badges turned on for the visitor type, on the Badge tab under Visitors > Settings > Visitor Types. For how to check in at the kiosk, see Check in at the Vizmo Kiosk.

Troubleshooting

• You do not see Add Printer: you may be in Company View, or your role may not allow creating printers.
• Add Printer is greyed out: hover over it. The tip says either Printer limit reached or Printer feature disabled. Contact your Vizmo account manager.
• Nothing prints: check the printer's Status and any message on its card, that the right kiosk is listed under Connected Kiosks, and that the MAC Address matches the one on the printer. A wrong MAC address cannot be edited, so delete the printer and add it again.
• A Wi-Fi printer stopped printing: check that the printer and the kiosk are on the same network, and that the IP Address is current. The kiosk looks for the printer by its MAC address and updates the saved IP address when it changes, but if it cannot find the printer, update the address yourself. A fixed address avoids this. See Set a static IP address for a printer.
• The delete icons on the other printers are greyed out: a delete is still in progress. Wait for it to finish.
• An error message appears when you update or delete a printer: read the message, refresh the page and try again. If it keeps failing, contact Vizmo support and include the message.